COVID-19 Update: We are still operating throughout the COVID-19 crisis.
As a committed supplier and partner, we are taking a number of steps to ensure our continuity of service to you. Read More

We provide ongoing support, maintenance and training for all of our machines and systems.  Details on each section are outlined below – if you would like any further information please contact us on 0151 479 3020 or email info@xactpack.co.uk

Service, Maintenance & Support

All of our high-quality systems are fully supported by Xact’s own team of specialist engineers and technical sales professionals. Their expertise ensures our customers receive the very highest levels of service from initial specification, installation and commissioning of systems continuing through to achieving and maintaining optimum performance levels throughout the equipment’s operating life.

Parts

We provide a complete range of spare parts for all of our equipment which we keep in stock to ensure prompt supply. We are committed to supporting legacy products for as long as is practical; a minimum period of seven years from the product being retired, and often for far longer.

Service Agreements

Xact offer preventative maintenance agreements personalised to each customer to support operational excellence throughout the lifecycle of your equipment.

Training

We offer programmes completely tailored to customer requirements to ensure your Xact equipment is operated in the most effective manner and help minimise operator error. In depth maintenance training or basic operator training is available and will take place on site at the required pace of the trainee.

Documentation

Declaration of Conformity Certificates for all Xact products are available. We provide BRC, MSDS documents and Safety Sheets where necessary.

Software Assurance

Our technical support will ensure all our machines are running with the latest software and all updates are implemented and up to date. 

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